Refund Policy

This Refund Policy explains how KeyPort handles refund requests for transactions relating to access to the Service.

For transactions processed through Dodo Payments, Dodo Payments acts as the Merchant of Record on our behalf. This means Dodo Payments processes the payment transaction and may appear on payment records, receipts, or billing descriptors, while KeyPort remains responsible for the software service itself.

If local consumer protection laws provide non-waivable rights, those rights will apply. Nothing in this Policy limits any mandatory rights you may have under applicable law.

1. 24-Hour Full Refund Window

You may request a full refund within 24 hours of a charge without providing a reason. We may still ask for account or transaction details so we can verify and process the request securely.

Outside that 24-hour window, refunds are only provided where required by applicable law or expressly approved by KeyPort.

2. Refunds Outside 24 Hours

After 24 hours, we generally do not offer automatic refunds, prorated refunds, or refunds based solely on partial use, inactivity, change of mind, or failure to cancel before renewal.

3. Situations We May Review After 24 Hours

After the 24-hour full refund window, we may still review a refund request where:

• there was a duplicate or incorrect charge caused by a billing error;
• there was a material technical issue on our side that prevented access to the Service; or
• a refund is required by applicable consumer protection law.

4. Situations That Are Normally Not Refundable After 24 Hours

Unless required by law or approved by KeyPort, refunds are normally not issued for:

• charges older than 24 hours where no legal refund right applies;
• change of mind after purchase or renewal;
• unused time remaining in a billing period after cancellation;
• failure to use the Service during an active billing period; or
• suspension or termination caused by a violation of our Terms of Service or Acceptable Use Policy.

5. Subscription Cancellations

You may cancel your subscription to prevent future renewals. Unless otherwise stated, cancellation takes effect at the end of the current billing period. Canceling a subscription does not entitle you to a refund unless required by law or expressly approved by us.

6. How to Request a Refund

To request a refund, please contact us at email@keyport.sbs with your account email, transaction date, and amount charged. You do not need to provide a reason for requests made within 24 hours of the charge. We may ask for additional information to verify the transaction.

If a refund is approved, it will be processed through our payment provider and returned to the original payment method where possible.

7. Payment Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback or dispute with your bank or payment provider so we can review the issue first.

8. Updates to This Policy

We may update this Policy from time to time. The version in effect at the time of your transaction will govern that transaction.

9. Contact

KeyPort
Gujarat, India
Email: email@keyport.sbs
Website: https://keyport.sbs